Talk to website visitors live.
Log their problems instantly.
ChirpLog is a support platform that links live customer chat with a bug tracker on a single screen. This tool helps web teams talk with site visitors and log errors without delay.
What ChirpLog does for you
A support desk built for modern website teams.
Meet customers where they are
How do you meet customers where they are online? You provide live chat, support tickets, and a help center directly on your site. ChirpLog gives you all of these features in one place so you can help visitors immediately when they need it.
Easily share your knowledge
How do you share support answers with your users? You publish a free online help center where visitors can read guides. With ChirpLog, you can write helpful articles and share them in the chat window or post them on your site.
Monitor customer activity in real time
How do you track customer activity on your site? You watch their real-time visits to see which pages they view and what they search. ChirpLog shows the full path your visitors take, plus past chat history, so you know exactly what they need.
Collaborate and assign conversations
How do you handle high support volumes as a team? You tag and assign incoming chats to specific team members. ChirpLog lets you route conversations to the right person, showing them visitor data so they can provide fast, detailed answers.
Everything else you get out of the box
Little details that make a huge difference in your day to day support.
Group Messaging
Chat with multiple people at once to solve problems faster together.
Agent > Agent Messaging
Whisper to your teammates and discuss issues behind the scenes without the client seeing.
Desktop Notifications
Get a quick pop up on your computer screen so you never miss a new chat.
1880+ Emoji
Express yourself with a massive collection of emojis to keep chats friendly and fun.
Geo IP Tracking
See where in the world your visitors are browsing from so you get better context.
Unlimited Agents
Invite your whole company to help support users without paying for extra seats.
Track Sentiment
Get a feel for how happy or frustrated a user is before you even reply.
Unlimited History
Look back at old conversations from months or years ago to see past problems.
Track Engagement
See how long users stay on your page and when they click around.
Detailed Reporting
Look at the numbers to see how fast your team responds and what users ask about most.
Ban/Unban Visitors
Block spam or rude users with one click and let them back in whenever you want.
Agent Alerts
Get nudged when a chat sits empty for too long or needs a quick reply.
Aliases
Use friendly nicknames or pen names for agents if they want to keep their real names private.
Departments
Organize your team into groups like sales or tech help so chats go to the right people.
File Transfer
Send and receive files like screenshots or PDFs directly inside the chat window.
Tags
Label conversations to keep everything organized and easy to search later.
Attention Bubble
Show a friendly little pop up above the chat button to catch the visitor's eye.
Domain Restriction
Control exactly which websites are allowed to load your chat widget.
Scheduler
Set your online hours so the chat goes away when your team goes home for the day.
Mail Notifications
Get email copies of missed chats so you can write back later.
Message Filtering
Hide spam or search for specific words to find old chats fast.
High Load Dashboard
A workspace built to handle hundreds of chats at the same time without slowing down.
Secure Encryption
Keep your messages safe and private with strong security built in.
Custom Tabs
Add custom links or tools directly inside the agent dashboard to find them fast.
Message sneak-peek
See what the visitor is typing before they even hit the send button.
Visitor Information
View browser type, OS, and local time so you can troubleshoot technical bugs easily.
Simple Pricing
No complex pricing configurations. Choose the plan that fits.
Free Plan
For small websites and side projects
- 2 Agents Included
- 14-Day Message History
- Standard Chat Widget
Basic Plan
For growing websites and small teams
- 5 Agents Included
- 30-Day Message History
- Custom Widget Styles
- Email Support
Pro Plan
For advanced teams and businesses
- Unlimited Agents
- Unlimited Message History
- Custom Widget Branding
- Form reports connected to Slack/Discord
- 24/7 Priority Support
Frequently Asked Questions
Have questions about how ChirpLog works? Find quick answers below.
How do I add the ChirpLog widget to my website?
You copy the single script tag from your dashboard and paste it right before the closing </body> tag on your website pages.
What features does the ChirpLog support widget include?
The widget includes a live chat bubble, a customizable welcome banner, and a form to report bugs or billing issues directly to your inbox.
Can I restrict which domains load my support widget?
Yes. You can set domain restrictions in your settings to make sure the chat widget only runs on your approved websites.
Is there a limit to the number of support agents I can add?
No. ChirpLog allows you to add as many support agents as you need without charging you for extra seats.
Can my agents speak to each other privately?
Yes. Agents can use the agent-to-agent messaging feature to whisper and discuss issues behind the scenes without the visitor seeing.